What we do?
The advisors have duty of confidentiality, so you can share all details regarding Your case. Here you will find some information about how we work, and the answers to some frequently asked questions.
When you contact the Legal Aid you will be offered to discuss
your case with an advisor. The advisor will together with his or her
secretary go through your case and the documents you have brought with
you. Depending on your case the advisor will either offer you verbal
advice or offer to handle the case for you.
If the Legal Aid offers to handle your case, the advisor will contact the
counterparty in writing if relevant and handle the case until it is
solved. Your case will be dealt with throughout the whole process by
the same advisor, but this also means that your inquiries relating to
the case will have to take place on the same weekdays as the day you
contacted the Legal Aid.
The Legal Aid's staff are obliged to keep the details of your
case confidential, so you can freely explain all details of your case
to the advisor. The Legal Aid is an independent organisation without
links to any political or other interests and not in any way connected
to the public authorities.
Most cases are solved without the intervention of the courts.
However, if your case goes to court it will be referred to one of the
law firms which cooperate with the legal aid for this purpose. This
will only apply if the court case can take place in the Greater
Copenhagen region. Reference to the law firm may require the payment of
a small fee.
If the legal aid is unable to take on your case, we will
normally give you verbal advice and suggest that you seek other legal
advice. The staff of the Legal Aid are not allowed to take on your case
on a private basis. Nor is the Legal Aid able to help you to choose a
lawyer. However, should you wish to contact a lawyer yourself, you can
see a full list of Danish lawyers on www.advokatsamfundet.dk.
Will I have to wait long before I get assistance?
The waiting time very much depends on how many clients visit the Legal Aid and how complex the cases turn out to be. It is therefore a good idea to be prepared to wait for a while. All our clients will, however, get a chance to speak to an advisor before the Legal Aid closes.
Is it possible to arrange for an appointment in advance?
As a main rule it is not possible to arrange specific appointments in advance.
Will anybody else know what I have discussed with the Legal Aid?
No, the Legal Aid's employees and advisors will keep your personal information strictly confidential. The Legal Aid is a private organisation and is not in any way associated with public authorities etc.
Can I get assistance with more than one case at the time?
Yes, the Legal Aid can assist you with multiple cases at the same time. However, it is a precondition that the cases are handled by the same advisors on the same weekdays to provide you with the optimal advice and to use the Legal Aid's resources in the best way.
What if I don't speak Danish well?
The Legal Aid can assist you in English, but if you speak other languages it is a good idea to bring an interpreter. The Legal Aid's employees are, however, accustomed to clients from many parts of the world and will do their best to assist you even when there are language difficulties.
Who pays for the Legal Aid's work?
The Legal Aid's employees work voluntary in the their spare time. The costs related to running the Legal Aid are paid by the Justice Ministry, the City of Copenhagen and various grants.
Will I remain in charge of how my case is handled?
The Legal Aid's advisors will advise and support you in reaching the best solution to your problems. You decide whether you wish to follow the advice. However, the advisors decide how the Legal Aid handles the case.
What will I need to bring, when I go to the Legal Aid?
You should bring all relevant documents, letters etc. when you visit the Legal Aid. If you have been asked to meet in court, it is a good idea also to bring your latest two tax returns ("årsopgørelse", not "forskudsopgørelse") from the tax authorities, including any home or family insurance policies, if you are insured. The Legal Aid will need this information to assist you with a case before the courts.Can the Legal Aid go to court for me?
Can the Legal Aid go to court for me?
No, the Legal Aid's employees only work for the Legal Aid in the evening and cannot assist you in court. However, if you are asked to meet in court or your case otherwise needs to be brought before the courts, the Legal Aid will assist you with bringing the case before the courts via the Legal Aid's external associated law firms. You may be eligible to receive financial support for this, which the Legal Aid will advise you about.